Privacy Policy

At Hint Services, we are committed to protecting the privacy and security of our users. This Privacy Policy describes the types of information we collect from our users, how we use that information, and the steps we take to safeguard it.

Information we collect

We collect the following types of information when you use our AI chat application:

  • Analytics and Usage Data: We use PostHog to collect anonymous usage analytics, including page views, chat interactions, message content and length, session duration, and general usage patterns to improve our service.
  • Chat Session Data: We generate unique session identifiers to track conversations and provide continuity in your chat experience. These sessions are not linked to personal identifiers.
  • AI Conversation Tracing: We trace AI model interactions for performance monitoring and quality improvement, including query content, response generation time, and model usage patterns.
  • Technical Information: Standard web server logs including IP addresses, browser type, device information, and timestamps for security and technical troubleshooting purposes.
  • Preferences: Your theme preferences (light/dark mode) are stored locally in your browser using localStorage.

Important: We do not require account creation or collect email addresses, names, or other personally identifiable information unless you explicitly provide them in chat messages.

How we use your information

We use the collected information for the following purposes:

  • Service Improvement: Analytics data helps us understand usage patterns, identify popular features, and improve the chat experience and AI responses.
  • Technical Operations: Session data enables conversation continuity and helps us maintain service quality and troubleshoot technical issues.
  • AI Enhancement: Conversation tracing helps us monitor AI model performance, optimize response quality, and identify areas for improvement.
  • Security and Reliability: Technical logs help us detect and prevent abuse, ensure system security, and maintain service availability.

Third-Party Services: We use PostHog (hosted in the US) for analytics and OpenAI's API for AI responses. We also use LanceDB Cloud for knowledge base functionality. These services may process your data according to their own privacy policies.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share anonymized, aggregated data for research or business purposes.

Data retention and security

We implement industry-standard security measures to protect your information:

  • Encryption: All data transmission is protected by HTTPS/SSL encryption.
  • Access Controls: We limit access to your data to authorized personnel only.
  • Data Minimization: We collect only the information necessary to provide and improve our service.
  • Regular Monitoring: We monitor our systems for security threats and unauthorized access.

Data Retention: Analytics data is retained for up to 12 months for service improvement purposes. Chat session data is stored temporarily for conversation continuity and may be retained for analysis to improve AI responses. You can request deletion of your data at any time.

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. Please avoid sharing sensitive personal information in chat messages.

Your rights

As a user of Hint Services, you have certain rights with respect to your personal information. You have the right to access and correct any personal information we have about you, and you have the right to request that we delete your information entirely. If you would like to exercise any of these rights, please contact us using the information below.

Contact us

If you have any questions or concerns about our Privacy Policy, or if you would like to exercise your rights with respect to your personal information, please contact us at ben@hint.services.